Frequently Asked Questions
Everything you need to know about shopping with Kamiko.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are my payment details secure?
Yes, Kamiko uses industry-standard SSL encryption and PCI-compliant payment processors to ensure your credit card and personal information are always protected.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping fees and delivery times are calculated at checkout based on your specific location.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.